Using Your Brain —for a CHANGE

Jo: I think you did. Well . . . hmmm ... it just seems different now. It doesn't seem like rejection any more; it just seems like they're trying to tell me something different.

I don't know, I haven't even found out what it is we're working with here yet. You can't change yet, it's too soon. How could anything change that quickly, with just mere words, when I haven't even figured out what it is yet?,,. Does it matter?

Jo: No, but it changed. It changed,

It doesn't matter at all.

Jo: It doesn't matter to me what you said, or how you said it, or whether you knew what I was talking about. Something that you said just changed it. Somehow I don't feel like I'm going to have to confront any more.

Boy, have you got a surprise coming.

Jo: Well, I mean not confront anymore about the kind of thing I've been talking about.

Oh, there are other things that you confront about. Well, you could just do it randomly! That's what I do. Then you don't have to worry about whether it works or not.

Jo: Well, if I get overcharged for something, or get poor service or something, I'd confront.

Is that a way to continue to get good service in a restaurant?

Jo: It's a good way to get good service a lot of places.

Let me ask you another question. I'm not really picking on you. You're just a good focal point to get other people unconsciously. Did it ever occur to you to make people in a restaurant feel so good, before they served you, that they'd have no alternative but to give you good service . . . ?

Jo: I don't understand. . . . Somehow I lost that somewhere.

It always amazes me that people go to a restaurant to have a human being wait on them, and then don't treat him like one. Having been a waiter, I can tell you that most of the people who go to a restaurant treat you very strangely. There are a few people who come in and make you feel good, and that compels you to spend more time near them — regardless of whether they tip more or less. There is something about being around somebody who is nice to you that's more attractive than being around somebody who isn't nice — or who isn't even acknowledging that you exist.

Have any of you pretended with a child that he doesn't exist? Most kids will freak. Imagine being a waiter and having a room full of people doing that to you. Then someone treats you like you're not a machine, but a human being, and makes you feel good. Who would you hang around with more? One way to get good service in a restaurant is to treat the waiter well first, so as to make him want to treat you well.

The other alternative is to coerce him and make him feel bad enough to give you what you wanted, and expected to get without having to go through all the trouble of being nasty about it. If you do that, not only do you have to pay your bill, but you have to taint your own experience as well. Most people never think about that. Why should they go to a restaurant and be nice to a waiter? They should get good service automatically.

People often think of marriage in that way, too. "You should have known that." "I shouldn't have to tell him; he should do it automatically." And if he doesn't, that means it's time to get angry, intense, and force him to do it. And even when you win, what do you win? High self–esteem?

Man: An opportunity for your spouse to get even.

I've had a lot of people do that to me. I decided to take it up, and deliberately start getting even ahead of time! How many people have to get "even" when you do something nice to them? I'm not asking about whether you are nasty or nice; that's Santa's job. The question I'm asking you is, "Have you ever considered being considerate ahead of time?"

Woman: Yes, my strategy for a restaurant is to ask the waitress what she suggests is the best on the menu, and she'll pick out a selection. I look at that and suggest that she could make sure that it's fine, and the steak's not too small. I also ask her name, and talk to her by name.

So, yes, you've considered being nice, and actually attempted it. Like everything else in the world, it doesn't always work. But how many of you never even considered it when things weren't going well, or before things weren't going well? Why would a waiter go all the way down to a restaurant every night to give someone bad service, when they make their living by tips? Did you ever stop and consider that, Jo?

Jo: Yes, I did.

And you confronted them?

Jo: Well, I considered it, but I wasn't able to be as pleasant as I thought I should be. I wasn't able to be very agreeable when I was really disgusted. I wasn't able to change how I acted.

"She should have done it first anyway," right? Then you wouldn't have had to be disgusted, and had difficulty changing that.

Jo: Well, that's the way it seemed then. It seems very different now.